The customer who wishes to conclude an Arranged Tour Contract to the Company shall fill in the prescribed items on the Company’s prescribed application form and submit it to the Company together with an application fee in an amount separately determined by the Company.

Notwithstanding the provisions of the preceding item, a customer who wishes to conclude a communication contract with the Company must notify his/her membership number and details of the travel service they are requesting.

The application fee under paragraph 1 shall be treated as part of the tour fee, cancellation fee, and other payments owed by the customer to the Company.

Any one of the following is a case upon which we may refuse to conclude Arranged Tour Contract.

• ⅰ.

  When a communication contract is to be concluded and the customer is unable to settle all or part of the liability related to his or her tour price as stipulated in the card membership rules of the affiliated company due to the invalidity of the credit card held by the customer, etc.

• ⅱ.

  When a customer is recognized as a gang member, a semi-gang member, an associated gang member, a person or company related to crime syndicates, a corporate racketeer or any other antisocial forces.

• ⅲ.

  The customer has made violent demands, unjust claims, threatening statements or violence in connection with transactions, or other acts or behavior equivalent to these against the Company.

• ⅳ.

  The customer committed acts which may damage our reputation or obstruct our business by spreading false rumors, the use of fraudulent means or by force, or other acts or behavior equivalent to these.

• ⅴ.

  In cases where there are other operational reasons on our part.

The Arranged Tour Contract is established when the Company accepts the contract and receives the application fee under Article 5, Paragraph 1.

Notwithstanding the provision of the preceding paragraph, the Communication Contract shall be deemed to be concluded when the Company’s notice of acceptance of the application under Article 5, Paragraph 2, reaches a customer.

Notwithstanding the provisions of Article 5, paragraph 1, the Company may, by a special written agreement, conclude an arranged tour contract only by accepting the conclusion of the contract without receiving payment of the application fee.

In the case of the preceding paragraph, the timing of the conclusion of the arranged tour contract shall be clarified in the document set forth in the preceding paragraph.

Notwithstanding the provisions of Article 5 paragraph 1 and paragraph 1 of the preceding Article, the Company may accept oral applications for arranged tour contracts solely for the purpose of arranging transportation or accommodation services, provided that we issue a document indicating the right to receive the travel services in exchange for the travel fee.

In the case of the preceding paragraph, the arranged tour contract shall be deemed to be concluded when the Company accepts the conclusion of the contract.

Promptly after the conclusion of the Arranged Tour contract, the Company shall deliver to the customer a document (hereinafter referred to as “Contract Document”) describing the travel itinerary, contents of tour services, tour fee and other tour conditions, and the Company’s responsibilities. However, the Company may not deliver the contract document when issuing documents indicating the right to receive tickets, accommodation vouchers, or other travel services for all arranged travel services provided by the Company.

In the event that the contract document set forth in the main clause of the preceding paragraph has been delivered, the scope of travel services that the Company is obligated to arrange under the Arranged Tour Contract shall be as specified in the said Contract Document.

The Company shall, with the prior consent of the customer, confirm that the matters to be described in the relevant document (hereinafter referred to as ‘the listed items’ in this Article) have been recorded in the file provided on the communication equipment used by the customer when the Company provides the listed items to the customer by a method using information and communication technology in lieu of delivering a planning document, document describing the itinerary, contents of tour services, travel price, and other tour conditions, and the Company’s liability, or Contract Document to be delivered to the customer when concluding an Arranged Tour contract.

In the case of the preceding paragraph, if the communication equipment used by the customer is not equipped with a file for recording the listed items, the Company shall record the listed items in a file provided in the communication equipment used by the Company (limited to a file exclusively for the use of the said customer), and confirm that the customer has read the listed items therein.

The customer may request the Company to change the itinerary, contents of tour services and other contents of the Arranged Tour contract. In this case, the Company will accommodate the customer’s request to the extent possible.

When the content of the arranged tour contract is changed at the request of the customer in the preceding paragraph, the customer shall bear the cancellation fees, penalties, and other expenses required for changing arrangements that should be paid to transportation or accommodation facilities, etc., for arrangements already completed, and shall also pay the Company’s prescribed change procedure fee. Additionally, any increase or decrease in the travel price resulting from changes to the content of the arranged tour contract shall be borne by the customer.

The customer may cancel all or part of the arranged tour contract at any time.

When the arranged tour contract is terminated pursuant to the provisions of the preceding paragraph, the customer shall be responsible for bearing the cancellation fees, penalties, and other expenses already paid or to be paid to the transportation or accommodation facilities, etc., for services already received by the customer or for services not yet received, as well as paying the Company the prescribed cancellation processing fee and the handling charges that the Company was supposed to receive.

In any of the following events, the Company may cancel the Arranged Tour Contract.

• ⅰ.

  When the customer fails to pay the travel price by the specified deadline.

• ⅱ.

  In cases where the Communication Contract has been executed, and the customer is unable to settle in whole or in part the liability relating to his or her tour price, etc. as stipulated in the card membership rules of the affiliated company due to such causes as the credit card held by the customer becoming invalid.

• ⅲ.

  When it is found that the customer falls under any of Article 6, paragraph 2 through 4.

When the arranged tour contract is terminated pursuant to the provisions of the preceding paragraph, the customer shall be responsible for bearing the cancellation fees, penalties, and other expenses already paid or to be paid to the transportation or accommodation facilities, etc., for services not yet received, as well as paying the Company the prescribed cancellation processing fee and the handling charges that the Company was supposed to receive.

The customer may cancel the Arranged Tour contract when it becomes impossible to arrange the tour services due to reasons attributable to the Company.

When the Arranged Tour contract is terminated pursuant to the provisions of the preceding paragraph, the Company shall refund to the customer the travel price already received, excluding expenses already paid or to be paid to transportation or accommodation facilities, etc., for services already provided to the customer.

The provisions of the preceding paragraph shall not preclude the customer from claiming compensation for damages from the Company.

In the execution of the Arranged Tour Contract, we shall be liable to compensate the customer for damages caused intentionally or negligently by us or by our agent (hereinafter referred to as the ‘arrangement agent’) engaged by us to make arrangements on our behalf pursuant to the provisions of Article 4. However, such liability for compensation shall be limited to cases where notice has been given to us within two years from the day immediately following the occurrence of the damages.

In cases where the customer has suffered damages due to causes beyond the control of our company or our arrangement agent, such as acts of God, acts of war, civil commotion, suspesion of tour services by transportation and accommodation facilities, etc., orders from government and other public agencies, and others causes, we will not be responsible for compensation, except in the case of the preceding paragraph.

With regard to damage under paragraph 1 caused to baggage, we will compensate the customer up to ¥150,000 as a maximum amount per customer (except in cases where the damages have been caused by us intentionally or by our gross negligence), only in cases where we have been notified of the damages within 14 days for domestic travel and 21 days for overseas travel, counted from the day immediately following the day when the damage has occurred, regardless of the provisions of the preceding paragraph.

In the case that the Company have suffered damages due to the willful misconduct or negligence of the customer, the said customer will be required to compensate us for the damages.

When concluding a contract for an Arranged Tour, the customer shall make use of the information provided by the Company and endeavor to understand the rights and obligations of the customer and other details of the Arranged Tour contract.

If the customer becomes aware of any discrepancies between the travel services provided and those described in the Contract Document after the start of the tour, they must promptly report such discrepancies to us, our arrangement agent, or the tour service provider at the location that is being toured in order to smoothly receive the travel services as stated in the Contract Document.

The Company is a guaranteed member of the All Nippon Travel Agents Association (2F Toetsu-hakuyo Bldg., 4-9, Yonbancho, Chiyoda-ku, Tokyo, Japan).

A customer or a member of a group who has concluded an Arranged Tour contract with the Company may receive reimbursement of claims arising from such transactions up to 11,000,000 yen from the guarantee deposit for billing and payment services held by the All Nippon Travel Agents Association as described in the preceding paragraph.

The Company has paid its share of the guarantee deposit for billing and payment services to the All Nippon Travel Agents Association in accordance with Article 49, Paragraph 1 of the Travel Agency Act, and therefore has not deposited any business guarantee deposit under Article 7, Paragraph 1 of the same Act.

The original text of these Travel Agency Agreement and other documents related to the tour contract shall be in Japanese. For the convenience of the customer, the Company may translate some or all of these documents into other languages for the customer’s reference only, and in the event of any conflict between the Japanese version and the translated version, the Japanese version shall take precedence over the authentic text.

The travel contract between the Company and the customer shall be governed by and construed in accordance with the laws of Japan.

The Tokyo District Court shall be the court of exclusive jurisdiction for any and all disputes between the Company and the customer in connection with the tour contract.